Support Center | ILS Customer Support Center
Support for the Life of Your System
For more than 40 years, Interface Logic Systems (ILS) has built its reputation on customer service and long-term support.
When customers invest in ScaleQ, GateKeeper, automation technologies, or custom operational solutions, they gain more than software and hardware. They gain a team committed to helping keep their operation running.
Our philosophy has remained unchanged since 1986:
When a customer has a problem, we work to find a solution.
ILS provides support for ScaleQ software, GateKeeper access control systems, RFID technologies, unattended weighing systems, and related automation solutions throughout the life of the system.
Responsive Technical Support
Operations depend on reliable systems, accurate transactions, and minimal downtime.
Our support team provides assistance with:
- Software troubleshooting
- System configuration
- Operational issues
- Report Creation & Customization
- Access control systems
- RFID technologies
- Automation systems
- System optimization and best practices
Whether support is provided remotely or on-site, our goal is to resolve issues quickly and minimize disruption to your operation.
Getting Support
If you experience a problem with your ScaleQ or GateKeeper system, please contact us as soon as possible.
Support options include:
- Submitting a request using the online support form
- Calling our office directly at 614-236-8388
- Requesting on-site service when necessary
Prompt communication allows our team to diagnose issues more efficiently and restore normal operation as quickly as possible.
Remote Support With TeamViewer
ILS offers secure remote support through TeamViewer.
With your permission, one of our technicians can remotely access your system to diagnose issues, review settings, and provide real-time assistance.
Remote support allows us to:
- Quickly identify software issues
- Apply configuration changes
- Diagnose operational problems
- Reduce downtime
- Resolve many issues without waiting for an on-site visit
A Long-Term Support Partner
Many software companies focus on making the sale.
At ILS, we believe long-term support is just as important as the technology itself.
Since 1986, customers have trusted Interface Logic Systems because of our commitment to service, responsiveness, and helping solve operational challenges long after implementation is complete.
Our goal is simple:
Provide practical solutions, responsive support, and long-term partnership that helps customers operate with confidence.