For Support Call 614-236-8388

Tech Support | Weighing With ScaleQ

February 05, 2020

Tech support is used to see a system log that can be used in troubleshooting. 

The log can be sent to ILS using the workstation's default email program. To see a system log:

Tech Support Truck Scale Program

  • Choose the date or date range from a past date to present. 
  • Click OK

  • The system log is displayed. It can be sent to ILS for review by clicking the send to ILS icon at the upper left. This will use the local computer's default email program to send the log. 

Send a problem report.

The "send problem report" function sends a previously generated report about a system malfunction to ILS. It works with the default email program configured on the local computer, such as Microsoft Outlook™. To send a problem report, click on Help>Send Problem Report. A file named crash.zip will be created and attached to an email. 

Online support center.

ILS provides online, phone and on-site support for all its customers. The resources can help resolve issues, report software and hardware faults, and suggest enhancements to ILS products and services. The Online Support Center helps you get started with a trouble ticket. Simply fill out our online form and our ILS technicians will receive your help request. 

Telephone support is provided Monday to Friday from 8:00am to 5:00pm ET. You can use Team Viewer for remote access and one of our scale system technician will remotely access your scale software and assist you in getting the help you need.




Leave a comment

Comments will be approved before showing up.


Also in News

Truck Scale Ticketing Software | No Internet No Problem

July 23, 2020

Many other scale ticketing software companies require internet. ILS' ScaleQ does not require internet. Using Microsoft Windows, a detailed SQL database structure tracks all the information you require for Customer, Jobs, Quotas, Haulers and Materials.

Continue Reading

Scale Ticketing Software App Keeps Traffic Flowing

July 15, 2020

Whether you use an iOS or Android device we have you covered.

Continue Reading

System Errors | Weighing With ScaleQ

July 09, 2020

Continue Reading