Tech support is used to see a system log that can be used in troubleshooting.
The log can be sent to ILS using the workstation's default email program. To see a system log:
Choose the date or date range from a past date to present.
The system log is displayed. It can be sent to ILS for review by clicking the send to ILS icon at the upper left. This will use the local computer's default email program to send the log.
Send a problem report.
The "send problem report" function sends a previously generated report about a system malfunction to ILS. It works with the default email program configured on the local computer, such as Microsoft Outlook™. To send a problem report, click on Help>Send Problem Report. A file named crash.zip will be created and attached to an email.
Online support center.
ILS provides online, phone and on-site support for all its customers. The resources can help resolve issues, report software and hardware faults, and suggest enhancements to ILS products and services. The Online Support Center helps you get started with a trouble ticket. Simply fill out our online form and our ILS technicians will receive your help request.
Telephone support is provided Monday to Friday from 8:00am to 5:00pm ET. You can use Team Viewer for remote access and one of our scale system technician will remotely access your scale software and assist you in getting the help you need.